Terms & Conditions

Entity and contact.

Backstage Hospitality FZCO

Premises No. 41902 001, IFZA Business Park, DDP, Dubai Silicon Oasis, Dubai, United Arab Emirates

Bookings/support: support@backstage.sh · Privacy: support@backstage.sh

1) What we do

Backstage is a curated travel platform. Through the Platform you can discover and book hotels, reserve tables at restaurants, book experiences (tours, activities and cultural experiences), purchase event tickets (such as major sporting and cultural events), and arrange transportation (such as private transfers and car services). We also provide free city guides, travel content, and a personal concierge service with your bookings.

Unless we explicitly state otherwise, we act as an agent for the relevant supplier (e.g., hotel, restaurant, experience operator or transportation provider) and transmit your booking details to them. The supplier is responsible for fulfilling the service and setting applicable policies. For event tickets, we procure tickets on your behalf as described in Section 6.

We do not currently sell flights. At your request, we may refer a flight inquiry to a third-party partner; any resulting arrangement is exclusively between you and that partner and we accept no responsibility for it.

2) Your account

You must be 18+. Provide accurate information and keep credentials secure. You're responsible for activity in your account. We may suspend or terminate accounts for breach, suspected fraud, or misuse.

3) Bookings, rates & confirmations

• Availability & pricing are supplier-provided and dynamic until confirmed.
• A booking is confirmedwhen you receive our (or the supplier's) confirmation with a booking reference.
• Taxes & fees. Displayed prices generally include mandatory taxes/charges; some local taxes/resort fees are payable at the property. Currency conversions are indicative.
• Special requests (e.g., bed type, late arrival) are not guaranteed unless confirmed in writing by the supplier.
• Group bookings & B2B may be subject to additional terms and deposit schedules.

4) Changes, cancellations & no-shows

Supplier-specific policies govern changes, cancellations, and no-shows. Review the Rate Rules or booking conditions shown before checkout and in your confirmation. Refunds follow the original payment route and timelines of the Merchant of Record and payment provider. Backstage service fees, where applicable, may be non-refundable unless required by law. Event tickets are subject to the specific rules in Section 6, which prevail for ticket orders.

5) Payment & billing

We use Stripe as our payment processor to process payments securely. For customers in certain regions, payments may be processed by an independent affiliated company based in Switzerland acting as Merchant of Record; this does not affect your rights under these Terms. By paying, you authorize the applicable Merchant of Record to charge your card for the total price (including taxes/fees) and any post-stay charges disclosed by the supplier (e.g., damage, minibar). For fraud prevention and regulatory compliance, additional verification may be required (e.g., 3-D Secure, ID checks). Chargebacks must be made in good faith.

6) Event tickets

• Official channels only. We sell tickets acquired exclusively from official channels — event organisers, official ticketing platforms, or authorised distributors.
• Order confirmation before purchase. Because availability for high-demand events changes quickly, we purchase your ticket only after you confirm your order. Your confirmation authorises us to complete the purchase at the stated price.
• If a ticket is no longer available. If, after your confirmation, the ticket can no longer be obtained (e.g., it has sold out), we will notify you promptly and, at your choice, either refund your payment in full via the original payment route or hold the amount as credit toward a future event ticket or hotel booking with us.
• Organiser terms apply.Tickets are subject to the event organiser's terms, venue rules and entry requirements (including any name registration, ID checks or transfer restrictions). If the organiser postpones or cancels the event, the organiser's policy governs; we will assist you in obtaining any refund or exchange the organiser offers.
• No change of mind. Except as required by law, confirmed ticket orders cannot be cancelled or refunded for change of mind.
• Delivery. Tickets are delivered in the format and timeframe stated at order (e.g., e-ticket or collection). Check attendee details carefully — corrections after issue depend on organiser rules.

7) Restaurant reservations

Reservations made through the Platform are agreements between you and the restaurant. The restaurant's own policies apply, including any deposit, prepayment, cancellation window, or no-show fee disclosed at the time of booking. Please cancel or amend through the Platform or the restaurant if your plans change; repeated no-shows may lead to booking restrictions.

8) Experiences

Experiences are operated by independent suppliers. Requirements disclosed in the listing (minimum age, fitness, equipment, weather conditions) form part of the booking; the operator may refuse participation, without refund, if requirements are not met or for safety reasons. You participate at your own risk to the extent permitted by law; the operator is responsible for conducting the experience safely and lawfully.

9) Transportation

Transfers and car services are provided by independent licensed operators. The inclusions stated in your booking (e.g., meet & greet, waiting time, luggage capacity) form part of the service. Provide accurate pickup details (including flight numbers where relevant); the operator's policy governs delays, waiting time beyond the included period, and no-shows.

10) Deals, vouchers & promotional credits

Suppliers may voluntarily offer promotional credits through the Platform — for example a spa credit or a percentage discount. Each credit is governed by the terms displayed with the offer (value, eligible services, validity period, blackout dates, redemption conditions). Unless stated otherwise, promotional credits have no cash value, are non-transferable, cannot be exchanged for money, and are supplied by the relevant supplier, who is responsible for honouring them. Credits held with us following an unavailable ticket order (Section 6) retain their full monetary value and can be applied to a future event ticket or hotel booking, or refunded on request.

11) Guides & content (free)

We provide city guides and travel content free of charge for your personal, non-commercial use. You may not resell, redistribute, or publicly post our guides or content without our written permission. Our guides and on-site content are for general information only and are not a substitute for official sources (e.g., government advisories) or professional advice. Opening hours, prices, and policies can change; please verify important details. Since we do not sell itineraries or paid downloads, consumer withdrawal rules for paid digital content do not apply.

12) Property & venue rules; your responsibilities

You must comply with supplier rules (hotel policies, venue and event rules, restaurant policies, operator safety instructions), check-in or entry requirements, and local laws. Suppliers may refuse service for policy violations or unsafe behavior. You are liable for damage you or your guests cause, and the supplier may charge your card accordingly.

13) Travel documentation & advisories

You are responsible for valid passports, visas, vaccinations, and compliance with entry/exit rules. Check official government advisories. We are not liable for denial of boarding/entry resulting from missing documentation.

14) Intellectual property

All content on the Platform — text, logos, design, software, and databases — is owned by Backstage or its licensors and protected by IP laws. You receive a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes. Reverse engineering, scraping, and bulk data extraction are prohibited.

15) User content

If you post reviews, photos, or other content, you grant Backstage a worldwide, royalty-free, sublicensable license to use, reproduce, modify, and display that content in connection with the Platform and our marketing. You represent that you own or have rights to the content and that it doesn't infringe third-party rights or contain unlawful material.

16) Acceptable use

Do not: (a) misuse the Platform (e.g., probe/scan/test vulnerabilities); (b) circumvent access or rate limits; (c) use the Platform to compete or build a similar service; (d) engage in fraud, deception, or illegal acts; (e) interfere with or disrupt the Platform.

17) Third-party services

The Platform may integrate third-party services (e.g., maps, messaging). Their terms and privacy practices govern your use of those services. We are not responsible for their acts or omissions.

18) Warranties & disclaimers

The Platform and content are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation or that information is current, complete, or accurate.

19) Limitation of liability

To the maximum extent permitted by law, Backstage and its affiliates will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for loss of profits, revenues, goodwill, data, or use — even if advised of the possibility — arising out of or in connection with these Terms or your use of the Platform. Our aggregate liability for direct damages will not exceed the greater of (i) EUR 100 or (ii) the total fees you paid to us in the 12 months preceding the claim. Nothing in these Terms limits liability that cannot be excluded by law (e.g., fraud, death or personal injury caused by negligence).

20) Indemnity

You agree to indemnify and hold harmless Backstage, its directors, employees, and partners from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, violation of law or third-party rights, or misuse of the Platform.

21) Governing law & disputes

These Terms are governed by the laws of the Dubai International Financial Centre (DIFC). You agree to the exclusive jurisdiction of the DIFC Courts to resolve any dispute arising out of or in connection with these Terms or your use of the Platform. Consumers in the EEA/UK may benefit from mandatory consumer protections of their country of residence.

22) Suspension & termination

We may suspend or terminate your access at any time for breach, suspected fraud, or risk to the Platform. You may terminate by closing your account. Provisions that by their nature should survive (e.g., IP, disclaimers, limitations, indemnities) survive termination.

23) Changes to the Terms

We may update these Terms. Material changes will be notified via the Platform or email and become effective on the stated date. Continued use after changes take effect constitutes acceptance.

24) Notices & support

Bookings/support: support@backstage.sh · Privacy: support@backstage.sh

Address: Premises No. 41902 001, IFZA Business Park, DDP, Dubai Silicon Oasis, Dubai, United Arab Emirates

25) Additional provisions

• B2B/Corporate.Corporate, agency, or group accounts may be subject to an MSA and a DPA; if there's a conflict, the MSA/DPA prevails.
• Force majeure. Neither party is liable for delays/failures due to events beyond reasonable control.
• Severability. If any provision is invalid or unenforceable, the remainder remains in effect.
• Assignment. You may not assign without our consent; we may assign to an affiliate or in a reorganization/sale.
• Entire agreement. These Terms, rate rules, and referenced policies (including our Privacy Policy and Cookie Policy) form the entire agreement between you and Backstage.